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Related Experiment Videos

How the Baldrige Award really works.

D A Garvin1

  • 1Harvard Business School.

Harvard Business Review
|October 6, 1991
PubMed
Summary
This summary is machine-generated.

This article reveals the inner workings of the Baldrige Award by interviewing judges and examiners. It also includes a call for greater business and university collaboration to advance total quality management (TQM).

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Area of Science:

  • Business Administration
  • Quality Management
  • Organizational Excellence

Background:

  • The Malcolm Baldrige National Quality Award is a prestigious but often debated recognition.
  • Understanding the award's operational mechanisms and true objectives is crucial for organizations seeking excellence.

Purpose of the Study:

  • To demystify the Baldrige Award's operational processes and underlying purpose.
  • To highlight the importance of collaboration between industry and academia in quality initiatives.

Main Methods:

  • In-depth interviews with Baldrige Award judges and senior examiners.
  • Analysis of the award's selection and evaluation criteria.

Main Results:

  • Provides a transparent account of how the Baldrige Award operates.

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  • Highlights the award's role in driving organizational performance and quality.

    • Conclusions:

    • The Baldrige Award serves as a critical framework for assessing and improving business quality.
    • Enhanced cooperation between business and universities is essential for advancing total quality management (TQM).