Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Planning for quality.

V Leutgeb1

  • 1Gillette Children's Hospital, St. Paul, MN.

Journal of Quality Assurance : a Publication of the National Association of Quality Assurance Professionals
|October 6, 1991
PubMed
Summary
This summary is machine-generated.

Implementing continuous quality improvement (CQI) and total quality management (TQM) enhanced adaptability in patient care processes. Understanding customer needs and planning for quality are fundamental to individualizing care and supporting change.

Related Experiment Videos

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Brain abnormalities in high-risk violent offenders and their association with psychopathic traits and criminal recidivism.

Neuroscience·2015
Same author

Systems redesign in rehabilitation.

Nursing management·1997
Same journal

The President's message to the House of Delegates. National Association of Quality Assurance Professionals.

Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals·1991
Same journal

CPQA forum ... the Quality Assurance Certification Board (QACB).

Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals·1991
Same journal

Qualidex: a measure of quality.

Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals·1991
Same journal

Selecting a healthcare consultant, Part I: How to get started.

Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals·1991
Same journal

The integration of a QA/RM program in a rural healthcare obstetrical service.

Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals·1991
Same journal

Benchmark matrix and guide: Part II.

Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals·1991
See all related articles

Area of Science:

  • Healthcare Management
  • Quality Improvement
  • Patient Care

Background:

  • Healthcare systems often face challenges in adapting processes to individual patient needs.
  • A lack of clear understanding of roles and customer needs can hinder adaptability.
  • Continuous Quality Improvement (CQI) and Total Quality Management (TQM) offer frameworks for enhancing healthcare processes.

Purpose of the Study:

  • To explore how CQI concepts and methods can improve care processes for specific patient groups.
  • To assess the impact of understanding customer needs on process adaptability and patient care individualization.
  • To evaluate the effectiveness of TQM principles in fostering a culture of quality and change management.

Main Methods:

  • Application of CQI concepts and methods to analyze and improve patient care processes.
  • Monitoring of process elements and patient outcomes.
  • Implementation of a two-year training program for employees and physicians on TQM principles.
  • Formation of project teams to address specific process improvements.

Main Results:

  • The system demonstrated increased clarity and support for change by recognizing interdependencies and customer needs.
  • Processes gained adaptability, enabling more individualized patient care.
  • A commitment to full TQM implementation was fostered, leading to ongoing training and project teams.

Conclusions:

  • The application of CQI and TQM principles is fundamental to planning for quality and achieving significant improvements in healthcare.
  • Understanding and addressing customer needs are critical for developing adaptable and individualized patient care processes.
  • A proactive approach to quality planning drives fundamental changes in healthcare delivery.