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Related Experiment Videos

Quack doctors of the NHS?

A Best1, B Bloomfield

  • 1University of Manchester Institute of Science and Technology.

The Health Service Journal
|November 2, 1991
PubMed
Summary

Management consultants are sometimes criticized, but this view overlooks key paradoxes. Managers must understand these inherent complexities when engaging external information technology experts.

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Area of Science:

  • Management Consulting
  • Information Technology Strategy

Background:

  • Management consultants face criticism, often labeled as 'charlatans'.
  • This perception overlooks the complex dynamics and paradoxes involved in utilizing external expertise.

Purpose of the Study:

  • To examine the role of consultants in the information technology (IT) sector.
  • To highlight inherent paradoxes managers should consider when employing outside experts.

Main Methods:

  • Qualitative analysis of consultant-client interactions in IT.
  • Literature review on management consulting theories and practices.

Main Results:

  • Consultant engagement involves paradoxical situations impacting IT implementation.
  • Managers' awareness of these paradoxes is crucial for successful outcomes.

Conclusions:

  • The value of IT consultants extends beyond simple knowledge transfer.
  • Understanding inherent paradoxes can improve the effectiveness of management consulting in technology.

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