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Overcoming the barriers to implementing patient-focused care
1Quality Forum, Baltimore, MD.
Healthcare Information Management : Journal of the Healthcare Information and Management Systems Society of the American Hospital Association
|January 3, 1994
Summary
Implementing patient-focused care (PFC) requires shifting focus from barriers to the ideal of a seamless patient experience. This approach enhances patient satisfaction, staff value, and organizational efficiency, ultimately improving outcomes and reducing costs.
Area of Science:
- Healthcare Management
- Patient Experience
- Service Delivery Systems
Background:
- Implementing patient-focused care (PFC) faces perceived barriers.
- A shift in perspective towards the ideal patient experience can overcome these challenges.
Purpose of the Study:
- To advocate for a strategic shift towards patient-focused care as a fundamental responsibility in healthcare.
- To outline the benefits and evidence of becoming a more patient-focused organization.
Main Methods:
- Conceptual framework emphasizing the patient experience as the primary driver.
- Focus on system improvements, staff empowerment, and enhanced communication.
Main Results:
- Improved patient satisfaction and loyalty.
- Increased staff value and empowerment.
- Enhanced organizational efficiency, productivity, and financial performance.
- Better patient outcomes at a reduced cost.
Conclusions:
- Committing to and implementing patient-focused care is essential for redefining the future of healthcare.
- A multidimensional operating strategy centered on the patient is crucial for success.