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TQM as a managerial innovation: research issues and implications.
A D Kaluzny1, C P McLaughlin, B J Jaeger
1School of Public Health, University of North Carolina, Chapel Hill.
Health Services Management Research
|April 8, 1993
Summary
Total Quality Management (TQM) implementation in healthcare requires research into its adoption and impact. This study examines TQM
Area of Science:
- Health Services Management
- Organizational Innovation
- Quality Improvement in Healthcare
Background:
- Total Quality Management (TQM) is a significant managerial innovation.
- Its profound consequences on healthcare service delivery necessitate research.
- Understanding implementation and impact are crucial for TQM adoption.
Purpose of the Study:
- To identify fundamental research issues in TQM implementation and impact.
- To analyze TQM from variance and process perspectives.
- To discuss managerial implications of TQM adoption in healthcare organizations.
Main Methods:
- Utilizing a variance perspective to examine impact and adoption at specific time points.
- Employing a process perspective to analyze the steps and events in TQM adoption.
- Identifying research issues within organizations and work units.
Main Results:
- Selected research issues related to TQM implementation and impact are identified.
- Both organizational and work unit levels are considered for variance and process perspectives.
- Managerial implications are derived from the variance and process viewpoints.
Conclusions:
- Further research is needed on TQM implementation and impact in healthcare.
- Variance and process perspectives offer valuable insights into TQM adoption.
- Understanding these perspectives can guide effective TQM strategies in health services.