Ensuring quality in a pharmacy department

An action plan for QA can guide a pharmacy department through reappraisal of existing QA activities and implementation of a QA plan that documents the activities of the department, focuses on the patient, and meets the requirements of reviewers external to the department. The involvement of line-level personnel along with a commitment from department managers must operate in conjunction with each other to sustain the effort. Documentation should be a byproduct of activities already performed. Survey readiness should improve and very little lead time should be required for an on-site visit.