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Ensuring quality in a pharmacy department.

M S Flagstad1

  • 1Shands Hospital, University of Florida, Gainesville.

Topics in Hospital Pharmacy Management
|July 8, 1990
PubMed
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Implementing a pharmacy quality assurance (QA) action plan improves departmental activities and patient focus. This structured approach ensures documentation and readiness for external reviews, enhancing overall efficiency.

Area of Science:

  • Pharmacy Administration
  • Healthcare Quality Improvement
  • Organizational Management

Background:

  • Pharmacy departments require systematic approaches to quality assurance (QA).
  • Existing QA activities may need reappraisal to align with current standards and patient-centered care.
  • External reviewer requirements necessitate robust documentation and demonstrable quality processes.

Purpose of the Study:

  • To outline an action plan for developing and implementing a comprehensive QA program in a pharmacy department.
  • To emphasize the importance of patient focus and documentation within the QA framework.
  • To enhance survey readiness and streamline departmental operations.

Main Methods:

  • Developing a QA action plan involving line-level personnel and management commitment.

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  • Implementing a QA plan that documents departmental activities and patient-centered processes.
  • Integrating documentation as a natural outcome of ongoing QA activities.

    • Main Results:

    • Improved departmental documentation and a clear focus on patient care.
    • Enhanced readiness for external reviews and surveys.
    • Sustained QA efforts through collaborative personnel involvement and management support.

    Conclusions:

    • A structured QA action plan is effective for pharmacy departments.
    • Collaborative efforts between staff and management are crucial for successful QA implementation.
    • The plan leads to improved operational efficiency and survey preparedness.