Clusters: a new style of organization

Hierarchy is under siege; managers and employees alike are tired of its rituals, lack of real communication, and delays in decision making. With computer technology now available to diffuse information widely in organizations, many people feel the issue is not where you are, but what you accomplish, that counts. In this article, the authors present the underpinnings of a new organizational form--one that challenges the fundamentals of hierarchy to enable businesses to better meet employee needs and a cost-conscious economic reality.