Advances in documentation: the impact of service and empowerment

Chart completion is a controversial issue in most health care facilities, impacting chart availability for both patient care and timely billing purposes. A collaborative approach empowering HIS and medical staff professionals yielded significantly better service for patients, physicians, and the billing department at The Milton S. Hershey Medical Center, Hershey, Pennsylvania. The result is the beginning of a trend in team empowerment that continues to improve patient care and financial performance.