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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Teamwork brings TQM to health care. Lessons from three years of team activity
1Swedish American Health System, Rockford, IL.
Abstract:
Looks at the Swedish American Hospital institutions in Rockford, Illinois, USA which serves 700,000 people. The system incorporates four clinics, three smaller hospitals and 230 physicians over a metropolitan area. Observes how the Juran influence has improved the process and discusses triumphs and failures of the system.
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