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Reengineering--setting a course for radical change.

B Voss, J Vitiello, C Johnson

    The Journal of Business Strategy
    |October 5, 1993
    PubMed
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    Reengineering business processes like manufacturing, sales, IT, and HR can be challenging. This guide outlines potential challenges and strategies for successful business transformation and operational efficiency.

    Area of Science:

    • Business Strategy
    • Operations Management
    • Organizational Change

    Background:

    • Companies often face significant challenges during business process reengineering.
    • Retooling core business functions requires careful planning and execution.

    Purpose of the Study:

    • To identify and describe the expected challenges in reengineering key business processes.
    • To provide insights for strategists undertaking business transformation initiatives.

    Main Methods:

    • Analysis of typical business processes including manufacturing, sales, information technology, back office/support services, and human resources.
    • Strategic overview of reengineering efforts.

    Main Results:

    • Expect turbulence when initiating reengineering projects.

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  • Specific challenges are anticipated across manufacturing, sales, IT, support, and HR functions.

    • Conclusions:

    • Successful business reengineering requires anticipating and addressing process-specific challenges.
    • Strategic planning is crucial for navigating the complexities of organizational change.