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Mount Sinai Hospital's journey into TQM
1Mount Sinai Hospital, Toronto, Ontario.
Leadership in Health Services = Leadership Dans Les Services De Sante
|February 7, 1994
Summary
Mount Sinai Hospital began its total quality management (TQM) initiative by establishing dedicated teams. This foundational phase involved project selection, team formation, and education for quality improvement.
Area of Science:
- Healthcare Management
- Organizational Development
- Quality Improvement Science
Background:
- Mount Sinai Hospital in Toronto has a long-standing commitment to quality assurance.
- The late 1980s marked the initiation of a comprehensive total quality management (TQM) program.
- This initiative aimed to enhance existing quality assurance practices through a structured TQM approach.
Purpose of the Study:
- To detail Phase I of Mount Sinai Hospital's TQM journey, focusing on team establishment.
- To outline the critical processes involved in setting up TQM teams.
- To share practical lessons learned and future directions for TQM implementation.
Main Methods:
- Project nomination and selection processes for TQM initiatives.
- Methodologies for selecting and educating team members.
- Description of the quality improvement process framework utilized.
Main Results:
- Successful establishment of project teams for quality improvement.
- Development of a structured approach to team selection and training.
- Identification of key learning points from the initial TQM implementation phase.
Conclusions:
- The foundational phase of team setup is crucial for TQM success in healthcare.
- Lessons learned provide valuable insights for other healthcare organizations embarking on TQM.
- Future TQM efforts at Mount Sinai Hospital will build upon this established framework.