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Implementing TQM/CQI at rehabilitation hospitals: a survey
1Moore Group, Washington, DC.
Abstract:
The quality movement in healthcare is here to stay. Total quality management (TQM) and continuous quality improvement (CQI) approaches are no longer considered fads or transitory trends; they are being woven into the very fabric of hospital operations. What has been unclear, however, is the extent to which the underlying TQM/CQI philosophy, tools, and techniques are being implemented and whether hospitals are noticeably changing as a result of TQM/CQI programs. The results of a study of 14 rehabilitation hospitals indicate that the rehabilitation setting is a natural one for TQM/CQI but that these settings are just beginning to implement the needed structures and processes and to use the relevant tools and techniques.
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