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Related Experiment Videos

A computerized dispatch system that really delivers.

J Finney1

  • 1Victoria Hospital, London, Ontario.

Journal of Healthcare Materiel Management
|February 7, 1994
PubMed
Summary
This summary is machine-generated.

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Victoria Hospital improved its Distribution Services by implementing the Vic Tracker system. This technology enhanced efficiency, reducing daily calls by 100 and improving response times by 50%.

Area of Science:

  • Healthcare Management
  • Hospital Operations
  • Information Systems in Healthcare

Background:

  • Victoria Hospital's Central Portering Department faced inefficiencies in 1990.
  • A need for enhanced customer service and operational efficiency was identified.

Purpose of the Study:

  • To find a computer system to replace the manual dispatch operation.
  • To develop an in-house system, Vic Tracker, to improve service delivery.

Main Methods:

  • The hospital developed a custom software system named Vic Tracker.
  • Vic Tracker was designed to categorize and prioritize service requests.
  • The system generates activity reports for performance monitoring.

Main Results:

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  • Average response time for services improved by 50%.
  • Operational efficiency increased significantly.
  • A reduction of approximately 100 calls per day was observed, attributed to the pre-booking feature and overall efficiency gains.

Conclusions:

  • The implementation of Vic Tracker successfully addressed the hospital's need for improved efficiency in Distribution Services.
  • Custom-developed information systems can effectively optimize hospital logistics and reduce operational burdens.