Eastman Kodak Company's experience with TQM in hospitals

Many companies in American industry have been practicing the methods of total quality management (TQM) for over a decade. Some of these companies are providers of health care products. Health care businesses, particularly hospitals, can benefit from their supplier relationships by learning what their vendors know about the principles and techniques of TQM. This article explores what one such supplier, the Eastman Kodak Company, has learned about implementing TQM for fast and meaningful results, using the lessons from its own experience and from consulting with some of its customer hospitals.