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Enhancing the provider/patient relationship: the case for patient advocacy programs
B H Henthorne1, T L Henthorne, J D Alcorn
1Practice Innovations, Hattiesburg, MS.
Journal of Health Care Marketing
|March 4, 1995
Summary
Implementing a patient advocacy program enhances healthcare by addressing both medical and intangible patient needs. This approach ensures dedicated care and attention to individual patient requirements for a better health experience.
Area of Science:
- Healthcare Management
- Patient Experience
- Service Quality
Background:
- Healthcare is inherently personal and individualistic.
- Meeting patient needs requires both clinical competence and attention to intangible service aspects.
Purpose of the Study:
- To describe a process for enhancing patient service.
- To introduce the adoption and implementation of a patient advocacy program.
Main Methods:
- Describing the adoption of a patient advocacy program.
- Detailing the implementation of a patient advocacy program.
Main Results:
- A patient advocacy program can be adopted and implemented.
- This program provides a process for enhanced patient service.
Conclusions:
- Patient advocacy programs offer a structured method to improve healthcare service.
- Addressing intangible patient needs is crucial for a positive healthcare experience.