The change experience of a long-term care centre

This article highlights the methodology and approaches chosen in preparing for a major change in orientation at La Pietà in Hull, Quebec, devising the content for change and facilitating the implementation of new directions. It is based on the observations of the change seen within the organization, research and interviews with management and the hired consultant involved in the change process. The first part of the article establishes the situation confronting the organization. It then describes the frame of reference that was to guide the centre through the change process. The conclusion sums up the La Pietà experience in the light of the guiding principles and elements that together formed the frame of reference for the change.