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The orientation coach: an important player in competency-based orientation.

C Wolf-Schulman1, B F Rubenzer

  • 1Community Memorial Hospital, Menomonee Falls, WI.

Radiology Management
|March 4, 1995
PubMed
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Competency-based orientation (CBO) training for orientation coaches improves new employee onboarding. This structured approach ensures coaches are prepared, enhancing patient care and staff retention.

Area of Science:

  • Healthcare Education
  • Organizational Psychology

Background:

  • The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) mandated Competency-Based Orientation (CBO) in 1993.
  • CBO aims to enhance patient care quality and employee retention through structured onboarding.
  • Effective CBO relies on well-trained orientation coaches.

Purpose of the Study:

  • To design and implement a training workshop for orientation coaches.
  • To establish a common knowledge base and consistent approach to CBO.
  • To prepare coaches to effectively support new employees during their transition.

Main Methods:

  • Developed a training workshop for orientation coaches.
  • Included content on adult learning principles, teaching behaviors, and learning styles.

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  • Familiarized coaches with new employee adjustment phases and role responsibilities.

    • Main Results:

    • The workshop successfully prepared qualified orientation leaders.
    • Coaches gained confidence in their roles and responsibilities.
    • A consistent approach to competency assessment was promoted.

    Conclusions:

    • Training orientation coaches is critical for successful CBO programs.
    • Well-prepared coaches facilitate systematic and customized orientation plans.
    • Effective CBO leads to improved employee integration and organizational quality.