AHRA (American Healthcare Radiology Administrators) patient satisfaction survey

Healthcare's focus has shifted from the institutional to the personal, requiring hospitals to carefully evaluate patient satisfaction. A carefully written survey can supply invaluable feedback from patients about their experiences in the department. The AHRA has developed and provides in this article a survey designed to measure the aspects of care that contribute most to patient satisfaction, such as length of wait, explanation of procedures and privacy, etc. When conducting the survey, use procedures that ensure a representative sample and adequate response rate. Computerized, on-site data collection is the most timely and accurate method when available. Results of the survey must receive action to correct problems and analyze perceptions of quality. CQI should be used to ensure continual improvement.