Towards quality organizations

Quality improvement and patient-centered care hold great promise for effective health care delivery. The corporate group must show the way, by demonstrating visionary, strategic planning and enabling skills. The development of direct care and infrastructure quality teams require trust and nurturing. Criticism of management is to be expected. The corporate group must walk a fine line by creating a vision and establishing the necessary strategic processes. Operational aspects must be delegated to quality teams, which must acquire skills of problem identification and the analytical processes for their resolution.