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AIDS patients' perceptions of nursing care quality
1Division of Business, Northwestern State University of Louisiana, Natchitoches, USA.
Journal of Health Care Marketing
|January 3, 1996
Abstract:
The authors propose a model, adapted from literature on quality in health care and services marketing, that identifies dimensions of quality in nursing care for persons with AIDS. In focus groups, respondents expressed concern about structural factors such as formal hospital practices, and process factors, which include nurses' knowledge of AIDS treatment and issues, their use of universal precautions, discrimination issues, expressions of empathy, and provision of health status information to the patient.