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Management of violent patients: a training approach
1U.S. Department of Defense, Ft. Meade, MD, USA.
The Health Care Supervisor
|May 8, 1995
Summary
This article offers strategies for resolving hospital violence and healing healthcare workers from trauma. It details conflict management techniques and the importance of a Crisis Aftermath Plan (CAP) for post-incident support.
Area of Science:
- Healthcare Management
- Occupational Safety
- Trauma Psychology
Background:
- Rising incidents of workplace violence in healthcare settings pose significant risks.
- Healthcare practitioners are vulnerable to emotional and psychological distress from job-related violent acts.
- Existing protocols may not adequately address the multifaceted nature of hospital violence and its aftermath.
Purpose of the Study:
- To provide actionable information for resolving violence within hospitals.
- To outline methods for healing the emotional trauma experienced by healthcare professionals.
- To introduce a structured approach for managing the consequences of violent incidents.
Main Methods:
- Review of conflict management techniques, including proactive observation of behavioral cues.
- Description of safety protocols for de-escalating and managing violent encounters.
- Introduction of the Crisis Aftermath Plan (CAP) framework for post-incident care.
Main Results:
- Preventive strategies involve recognizing early warning signs and implementing safety procedures.
- Effective conflict resolution requires persuasive communication and de-escalation tactics.
- A structured Crisis Aftermath Plan (CAP) is crucial for addressing the psychological impact on staff.
Conclusions:
- Implementing comprehensive conflict management strategies can mitigate hospital violence.
- Addressing the emotional well-being of healthcare practitioners is essential post-incident.
- The Crisis Aftermath Plan (CAP) provides a vital framework for recovery and support.