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Workplace Safety Champions: Strengthening safety culture through nurse engagement
Catherine Capp1, Mel Brouillette, Nicole Burnett
1At UNC Hospitals in Chapel Hill, NC, Catherine Capp is the Inpatient Nursing Director of the UNC Hospitals Hillsborough Campus and is the co-chair of the hospital-wide Workplace Safety Program Council. Mel Brouillette is a Clinical Nurse Education Specialist in the Center for Nursing Excellence at UNC Hospitals; she is a member of the hospital-wide Workplace Safety Steering Committee and former Chair of the Nursing Workplace Champion Council. Also at UNC Hospitals, Nicole Burnett is an Associate Director over Nursing Practice and Professional Development and a member of the Workplace Safety Champion Task Force. Nancy Havill is a Nurse Scientist at UNC Hospitals, an Adjunct Assistant Professor at the University of North Carolina at Chapel Hill School of Nursing, Chapel Hill, NC, and a member of the University of North Carolina Institutional Review Board. Ashley Amorello Kellish is a nurse executive, educator, and innovator who formerly served as Director at UNC, where she participated as a proud member of Workplace Safety Champion Task Force.
Abstract:
Workplace violence is a growing concern in health care, disproportionately affecting frontline nurses and nursing assistants. Despite high prevalence, underreporting remains a barrier to effective prevention and response. This article describes the development, implementation, and outcomes of a Workplace Safety Champion program designed to increase reporting of violent incidents and strengthen a culture of safety. A multidisciplinary task force developed an evidence-based Workplace Safety Champion course that emphasizes de-escalation strategies, reporting processes, and staff support. Champions were appointed across inpatient and emergency units and integrated into a hospital-wide Workplace Safety Champion Council. Program evaluation used course completion data and posttraining surveys. The organizational goal of having at least one trained champion in 90% of inpatient and emergency units was exceeded, with 98% of units represented (N = 93 champions). More than 85% of learners reported intent to change their response to workplace violence, and 90% endorsed improved knowledge of resources and de-escalation strategies. The Workplace Safety Champion program successfully improved staff awareness, reporting, and engagement in workplace violence prevention. Embedding champions across units can serve as a sustainable strategy to strengthen safety culture and support frontline health care workers.
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