CQI: using the Hoshin planning system to design an orientation process

Area of Science:

• Healthcare Management
• Process Improvement
• Organizational Development

Background:

• The Hoshin planning system, originating in Japan post-WWII, offers seven management tools for new process development.
• Continuous Quality Improvement (CQI) teams are vital for enhancing healthcare operations.
• Effective employee training programs are crucial for departmental efficiency and staff confidence.

Purpose of the Study:

• To evaluate the application of Hoshin planning tools in developing a new orientation program for radiology department front office clerks.
• To assess the impact of using Hoshin tools on team productivity, problem-solving, and overall morale during the program development process.

Main Methods:

• A CQI team in a hospital radiology department utilized seven Hoshin planning tools to design a new orientation program.
• The team applied tools for factor identification, task prioritization, time estimation, problem anticipation, and responsibility assignment.
• The development process spanned three months, focusing on structured planning and collaborative problem-solving.

Main Results:

• The Hoshin tools facilitated the identification and prioritization of key factors for the new orientation program.
• The team successfully defined tasks, estimated timelines, anticipated potential issues, and allocated responsibilities.
• The structured approach fostered creativity, leading to the development and implementation of an effective orientation program.

Conclusions:

• The Hoshin planning system provides a robust framework for developing and implementing new processes in healthcare settings.
• Utilizing these management tools can enhance team collaboration, boost confidence, and lead to successful quality improvement initiatives.
• The Hoshin approach empowered the CQI team, resulting in both a tangible program improvement and enhanced team cohesion.