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Evolving an empowering approach to continuous quality improvement in home care
C L McWilliam1, K L Desai, D Sweetland
1Faculties of Medicine and Nursing, University of Western Ontario, London, Canada.
Quality Management in Health Care
|January 3, 1996
Abstract:
Theory suggests that in an "empowering" organization all individuals assume genuine decision-making roles and control over their work. Unfortunately, many organizations actually stifle empowerment through creating new bureaucratic barriers as they implement structures to deploy quality management principles. The Oxford County Home Care Program describes how it redesigned its organizational structure to facilitate empowerment.