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New management structures at Sunnybrook Health Science Centre: identifying patient groupings
M MacTavish1, P Norton, S Glouberman
1Sunnybrook Health Science Centre, Toronto.
Healthcare Management Forum
|February 2, 1996
Summary
Defining patient groups with similar needs is key for patient-focused care re-engineering. This study presents a process-oriented method that ensured early staff engagement in the project.
Area of Science:
- Healthcare Management
- Process Re-engineering
- Patient-Centered Care
Background:
- Achieving patient-focused care requires restructuring healthcare operations.
- Identifying distinct patient populations with similar needs is a critical prerequisite.
Purpose of the Study:
- To describe a process-oriented approach for defining operational units of patients with like needs.
- To facilitate staff involvement in healthcare re-engineering initiatives.
Main Methods:
- A process-oriented methodology was employed.
- The approach focused on identifying and grouping patients based on shared needs.
- Staff were actively involved throughout the project.
Main Results:
- The described approach successfully defined operational units for patient-focused care.
- Early and significant staff involvement was achieved.
Conclusions:
- A process-oriented approach is effective for segmenting patients into operational units.
- Engaging staff early is crucial for successful healthcare re-engineering projects.