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Related Experiment Videos

Complaints management--in-depth review.

B J Donnelly1

  • 1Health Technology Ltd, Cambridge, UK.

International Journal of Health Care Quality Assurance
|December 9, 1994
PubMed
Summary

Health-TEC's Complaints Manager program offers an efficient solution for healthcare complaints management. This system aids in controlling and analyzing patient feedback effectively.

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Area of Science:

  • Healthcare Management
  • Health Informatics

Background:

  • Effective management of patient complaints is crucial in healthcare services.
  • Existing systems may lack efficiency and cost-effectiveness in handling complaints.

Purpose of the Study:

  • To introduce the Complaints Manager program by Health-TEC.
  • To demonstrate its capabilities in managing and controlling health service complaints.

Main Methods:

  • The program's main data input screens are presented.
  • The variety of report generation features are showcased.

Main Results:

  • The Complaints Manager program facilitates data input for complaints.
  • A wide range of customizable reports can be generated for analysis.

Conclusions:

  • The Complaints Manager program offers an efficient and low-cost solution.
  • It enables better control and management of healthcare complaints.

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