Application of total quality management to mental health: a benchmark case study
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Published on: February 16, 2011
1Missouri Institute of Mental Health, University of Missouri, St. Louis 63139, USA.
Abstract:
The search for models or "benchmarks" that reflect the successful application of total quality management (TQM) to the mental health field is one that goes largely unrewarded. This article describes a case study of one comprehensive mental health center that has made a serious commitment to the philosophy and principles of TQM and that is reaping significant benefits from that effort.
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