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Developing a corporate-level performance assessment system
G L Laffel1, D Thompson, C Sparer
1APM, Inc., New York, USA.
Quality Management in Health Care
|February 2, 1996
Abstract:
Monmouth Medical Center (Long Branch, New Jersey) developed a corporate-level performance assessment system to provide information to external customers and to use as an internal management tool. In this article, we recount the process used to develop the measurement system and describe some of the indicators included in it.