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Developing a corporate-level performance assessment system.

G L Laffel1, D Thompson, C Sparer

  • 1APM, Inc., New York, USA.

Quality Management in Health Care
|February 2, 1996
PubMed
Summary
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Monmouth Medical Center created a performance assessment system for external reporting and internal management. This system provides key indicators to improve healthcare performance and customer satisfaction.

Area of Science:

  • Healthcare Management
  • Performance Measurement
  • Quality Improvement

Background:

  • Hospitals require robust systems for performance assessment.
  • External reporting and internal management are key drivers for healthcare quality.
  • Monmouth Medical Center identified a need for a comprehensive performance assessment tool.

Purpose of the Study:

  • To detail the development process of a corporate-level performance assessment system.
  • To outline the utility of the system for external customers.
  • To describe its application as an internal management tool.

Main Methods:

  • Describing the systematic approach to developing a performance measurement system.
  • Identifying and incorporating key performance indicators.

Related Experiment Videos

  • Focusing on a corporate-level system applicable across departments.

    • Main Results:

    • A functional corporate-level performance assessment system was successfully developed.
    • The system provides valuable data for external stakeholders.
    • The system serves as an effective internal management tool for performance tracking.

    Conclusions:

    • The developed system enhances transparency for external customers.
    • The performance assessment system facilitates data-driven internal management decisions.
    • This initiative demonstrates a commitment to continuous quality improvement in healthcare.