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Related Experiment Videos

Benchmarking reference services: an introduction.

J G Marshall1, H S Buchanan

  • 1Faculty of Information Studies, University of Toronto, Ontario, Canada.

Medical Reference Services Quarterly
|March 3, 1996
PubMed
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Benchmarking helps libraries improve services by adopting best practices from others. This Total Quality Management (TQM) tool emphasizes data collection for performance measurement and continuous improvement in health sciences libraries.

Area of Science:

  • Library and Information Science
  • Health Sciences Librarianship
  • Quality Management

Background:

  • Benchmarking is a continuous improvement tool within Total Quality Management (TQM).
  • It involves identifying and adopting best practices from other organizations.
  • Formal data collection and performance measurement are key components in TQM benchmarking.

Purpose of the Study:

  • To introduce the concept of benchmarking in the context of health sciences libraries.
  • To explore the application of benchmarking for improving reference services.
  • To discuss data collection instruments and the need for common measurement tools for benchmarking.

Main Methods:

  • Conceptual introduction to benchmarking.
  • Linking benchmarking principles to health sciences library reference services.

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  • Discussion of potential data collection instruments for benchmarking studies.

    • Main Results:

    • Benchmarking offers a method for evaluating and improving library processes.
    • It can serve as a common measuring stick for performance evaluation.
    • Existing data collection instruments may be applicable, but common tools are needed.

    Conclusions:

    • Benchmarking is a valuable tool for enhancing performance in health sciences libraries.
    • Formal data collection and the development of standardized measurement tools are crucial for effective benchmarking.
    • Adopting external best practices can lead to significant improvements in library services.