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Enhancing peer review with communication skill building.

M B Mitchell1, C Hunt, J Johnson

  • 1Poudre Valley Hospital Fort Collins, CO, USA.

The Health Care Supervisor
|November 4, 1995
PubMed
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This pilot study enhanced nursing communication skills, improving the peer review process. Staff reported better verbal communication, increased comfort, and improved teamwork.

Area of Science:

  • Nursing Education
  • Healthcare Communication
  • Professional Development

Background:

  • The peer review process is crucial for healthcare quality improvement.
  • Effective communication skills are essential for nurses to participate effectively in peer review.
  • Current training often overlooks practical communication skill-building for nurses.

Purpose of the Study:

  • To pilot a communication skill-building program for staff nurses.
  • To enhance the effectiveness and comfort level of nurses participating in peer review.
  • To shift the perception of communication from an innate trait to a learnable skill.

Main Methods:

  • Implemented a training program focused on communication skill enhancement for staff nurses.
  • Included dedicated practice time for applying learned communication techniques.

Related Experiment Videos

  • Emphasized communication as a skill developed through practice.
  • Main Results:

    • Demonstrated significant improvements in verbal communication skills among staff nurses.
    • Reported increased comfort and confidence in engaging with the peer review process.
    • Showed enhanced ability to differentiate between performance and personal style in evaluations.
    • Noted increased accuracy in self-evaluations.

    Conclusions:

    • Communication skill-building interventions can positively impact the nursing peer review process.
    • Training nurses in communication enhances their participation and effectiveness in peer review.
    • Improved communication fosters better teamwork and mutual support among nursing staff.