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Cross training of hospital pharmacy technicians
E T Robinson1, K W Schafermeyer
1Auburn University, AL 36849, USA.
Abstract:
Cross training is a job design method that can increase the efficiency and effectiveness of a hospital pharmacy department. Although employee satisfaction is often improved, some employees may fear that cross training makes them expendable. Good communication and employee participation are keys to successful implementation of a cross-training program. Methods of implementing cross-training programs and avoiding potential pitfalls are also described.
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