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Problem solving in health services organizations.
1College of Business Administration, University of Akron, OH, USA.
Hospital Topics
|April 1, 1996
Summary
Health services managers face challenges like opportunities, threats, and crises. This study presents a general problem-solving model to guide managers through these issues effectively.
Area of Science:
- Health Services Management
- Organizational Behavior
- Healthcare Administration
Background:
- Healthcare managers constantly encounter diverse problems requiring systematic solutions.
- Situations necessitating problem-solving include opportunities, threats, crises, deviations, and improvement initiatives.
Purpose of the Study:
- To describe a general problem-solving model for health services managers.
- To provide a structured approach for addressing complex issues in healthcare organizations.
Main Methods:
- A general problem-solving model is outlined.
- The model's application is demonstrated within the current strategic healthcare environment.
Main Results:
- The described model offers an orderly process for managerial problem-solving.
- The example illustrates the model's relevance in contemporary healthcare strategy.
Conclusions:
- The general problem-solving model provides a valuable framework for healthcare managers.
- Effective problem-solving is crucial for navigating the dynamic healthcare landscape.