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Published on: February 16, 2011
Quality, CQI, and reengineering in health services organizations
1Division of Business and Economics, Indiana University Southeast, New Albany, IN 47150, USA.
Abstract:
Quality in health care is defined with a focus on satisfying customer needs. The contemporary management philosophies of continuous quality improvement (CQI) and reengineering are defined; attributes and applications of each are described. Criticism of reengineering appearing in the literature is presented. It is likely that CQI will remain a predominate management philosophy in health services, while reengineering may not endure in its form of radical change.
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