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Satisfaction of residents and families in long-term care: II. Lessons learned
B van Maris1, L Soberman, M Murray
1Sunnybrook Health Science Centre, North York, Ontario, Canada.
Quality Management in Health Care
|January 2, 1997
Abstract:
This is the second of four articles describing the construction and use of an instrument to evaluate resident and family satisfaction with care provided in long-term care settings. It addresses operational issues that arose in the application of the instrument.