Human-microcomputer relations in an integrated laboratory service: the users' perspective

The Motala Clinical Chemical Laboratory includes both central (hospital) and peripheral primary health care units. A laboratory computer system has been developed that is shared by all units. In order to illuminate the crucial human-computer interaction, the authors did a questionnaire study of the attitudes and experiences of the whole laboratory staff. The null hypothesis of the study-that computerizing is a threat to the users-was rejected. The quality of the laboratory work and reports was also felt to be improved.