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Send me a memo on it; or better yet, don't
1Bethel College, Mishawaka, IN, USA.
The Health Care Supervisor
|May 7, 1997
Summary
Memos in healthcare communication can be effective but also inefficient or harmful. Prudent managers should avoid lengthy, negative, or angry memos, favoring verbal communication for better outcomes.
Area of Science:
- Healthcare Communication
- Organizational Behavior
Background:
- Memos are a common communication tool in healthcare.
- Effective memos can enhance group performance and recognize individual contributions.
Purpose of the Study:
- To evaluate the effectiveness and potential pitfalls of using memos in healthcare settings.
- To provide guidance for managers on optimal memo usage.
Main Methods:
- Qualitative analysis of memo effectiveness in healthcare communication.
- Review of best practices for interpersonal communication in management.
Main Results:
- Memos can be time-consuming, inefficient, and detrimental to interpersonal communication.
- Poorly crafted memos may be perceived as offensive or negative.
Conclusions:
- Managers must exercise caution to avoid common memo pitfalls.
- Verbal communication is often more effective than hastily written memos for optimal results.