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Selecting practice management information systems.

R Worley1, V Ciotti

  • 1Manhattan Management Services, New York 10019, USA.

Medical Group Management Journal
|April 7, 1997
PubMed
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The traditional request for proposal (RFP) for medical information systems is ineffective. A new methodology using scored demos and structured reference checks improves system selection and contract negotiation.

Area of Science:

  • Health Informatics
  • Information Systems Management
  • Medical Practice Administration

Background:

  • The selection of information systems in healthcare has long relied on the request for proposal (RFP) process.
  • Current RFP practices often fail to adequately assess system functionality due to vendor circumvention.
  • This leads to suboptimal technology adoption and potential user dissatisfaction.

Purpose of the Study:

  • To introduce and evaluate an alternative methodology for selecting medical information systems.
  • To improve the effectiveness of system evaluation beyond traditional RFP limitations.
  • To enhance user buy-in and achieve more favorable contract terms.

Main Methods:

  • Replacing the RFP with a multi-faceted approach.

Related Experiment Videos

  • Utilizing scored demonstrations (demos) to assess system usability and features.
  • Conducting thorough reviews of vendor user manuals for in-depth understanding.
  • Implementing mathematically structured reference checking for objective vendor assessment.

    • Main Results:

    • The proposed methodology provided a more comprehensive evaluation of system functionality.
    • User buy-in was significantly greater compared to traditional selection processes.
    • More favorable contract terms were secured for the medical center.
    • The new approach proved more effective in identifying suitable information systems.

    Conclusions:

    • The described selection methodology offers a superior alternative to the conventional RFP process for medical information systems.
    • This approach enhances the evaluation of system capabilities and vendor reliability.
    • It leads to improved user adoption and better contractual outcomes in healthcare IT procurement.