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Related Experiment Videos

Work process redesign at Vanderbilt University Medical Center's Transfusion Service.

S F South1, P C Tanley, S M Steane

  • 1Ortho Diagnostic Systems Inc. (ODSI), Raritan, NJ, USA.

Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association
|April 7, 1997
PubMed
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Laboratory work process redesign improved efficiency and capacity. Vanderbilt University Medical Center

Area of Science:

  • Laboratory management
  • Healthcare administration
  • Process improvement

Background:

  • Laboratories face pressure to reduce costs and increase growth.
  • Work process redesign is a strategy to address these challenges.

Purpose of the Study:

  • To present the experiences and results of a work process redesign project at Vanderbilt University Medical Center's Transfusion Service.
  • To identify opportunities for improvement and enhance efficiencies and workload capacity.

Main Methods:

  • Conducted a thorough review and redesign of work processes.
  • Focused on areas including work-flow, personnel usage, task delegation, information transfer, physical layout, and communication.

Main Results:

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  • Achieved a 381% increase in demonstrated workload capacity for pretransfusion testing (antibody screens, ABO/D typing, immediate-spin crossmatches).
  • No additional full-time equivalents (FTEs) were required.

    • Conclusions:

    • Work process redesign is an effective tool for laboratory improvement.
    • Significant gains in efficiency and capacity can be achieved without increasing staff.
    • The project demonstrated the value of systematic process review and enhancement.