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Successful implementation of process review in ophthalmology services
Health Manpower Management
|December 8, 1996
Summary
Business process re-engineering often fails due to neglecting human factors. This study in a National Health Service surgical service highlights key lessons for successful healthcare change initiatives.
Area of Science:
- Healthcare Management
- Organizational Psychology
Background:
- Many business process re-engineering (BPR) initiatives fail, with estimates suggesting up to 70% are unsuccessful.
- A primary reason cited for BPR failure is the inadequate consideration of human factors.
Purpose of the Study:
- To examine the outcomes of a BPR project within a specialist surgical service in an acute National Health Service (NHS) Trust.
- To identify transferable lessons for healthcare organizations undertaking similar change management processes.
Main Methods:
- A case study approach was employed, focusing on a specific specialist surgical service within an NHS Trust.
- The project involved analyzing the implementation process and outcomes of the re-engineering exercise.
Main Results:
- The study identified critical success factors for BPR in a healthcare setting.
- Specific areas for improvement include objective setting, pre-project preparation, and post-implementation benefit analysis.
Conclusions:
- Healthcare organizations can improve the success rate of BPR by carefully considering human factors.
- Clear objective definition, thorough preparation, and rigorous benefit analysis are crucial for effective change management in the NHS.