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Updated: Aug 7, 2026
08:16
Movement Retraining using Real-time Feedback of Performance
Published on: January 17, 2013
Organizational performance improvement through the development of a team-based facilities group
1Pennsylvania Hospital, Philadelphia, USA.
Healthcare Facilities Management Series
|October 4, 1997
Summary
Pennsylvania Hospital implemented a team-based organizational concept with five key elements to enhance service effectiveness. This case study details team design, growth, and management strategies for improved organizational performance.
Area of Science:
- Healthcare Management
- Organizational Psychology
- Service Improvement Strategies
Background:
- Pennsylvania Hospital's support services division sought to improve organizational effectiveness.
- Existing service models required enhancement to meet evolving healthcare demands.
Purpose of the Study:
- To introduce a novel service concept aimed at boosting organizational effectiveness and service quality.
- To outline the five core elements of the implemented service concept.
Main Methods:
- Development and implementation of a team-based organizational structure.
- Establishment of individual performance criteria and team-based goals.
- Integration of staff development and recognition programs.
Main Results:
- The study details the successful implementation of a team-based organization.
- It highlights the critical role of performance standards, goals, staff development, and recognition in achieving improved outcomes.
- The framework presented facilitates enhanced organizational performance.
Conclusions:
- The implemented service concept, centered on team-based organization and supporting elements, demonstrably improved organizational effectiveness.
- The case study offers generalizable management techniques for adoption in other healthcare facilities.
- Strategic integration of team dynamics and performance management is key to service excellence.
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