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Transforming a health care information management system
1School of Library and Information Sciences, University of North Texas, Denton, USA.
Topics in Health Information Management
|October 4, 1997
Summary
Baylor Health Care System executives identified a need for significant information system upgrades to improve quality practices. Enhancing data and information systems is critical for business process redesign and achieving quality transformation goals.
Area of Science:
- Healthcare Management
- Quality Improvement
- Information Systems
Background:
- Baylor Health Care System (BHCS) is a large, multi-functional healthcare organization.
- Assessing quality practices is crucial for healthcare organizations.
- The Malcolm Baldrige National Quality Award (MBNQA) criteria provide a framework for quality assessment.
Purpose of the Study:
- To assess executive perceptions of current quality practices at BHCS.
- To evaluate the quality of internal and external data and information within BHCS.
- To identify areas for improvement based on MBNQA criteria.
Main Methods:
- Survey of 98 top executives at Baylor Health Care System.
- Utilized a survey instrument based on Malcolm Baldrige National Quality Award criteria, adapted for the healthcare industry.
- Assessed perceptions of current quality practices and data/information quality.
Main Results:
- Executives perceive a need for a $50 million information system transformation.
- Achieving seven critical success factors for all business units requires system enhancement.
- Improved internal and external data and information are necessary for business process redesign and quality transformation.
Conclusions:
- Significant investment in information systems is required for quality improvement at BHCS.
- Further research is needed to investigate information and analysis criteria within the MBNQA framework.
- The study highlights the interconnectedness of information systems, data quality, and overall organizational quality in healthcare.