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Redefining perspectives, processes, and performance in oncology services for the year 2000
1York Health System, PA, USA.
The Journal of Oncology Management : the Official Journal of the American College of Oncology Administrators
|February 6, 1997
Summary
Unlock organizational potential by fostering strong internal relationships and a clear market perspective. Effective service delivery relies on leveraging individual capabilities and understanding the external environment.
Area of Science:
- Organizational behavior
- Service delivery innovation
- Strategic management
Background:
- Redefining service delivery requires leveraging internal organizational potential.
- Interpersonal dynamics and environmental perception are critical factors.
Purpose of the Study:
- To explore the significance of internal relationships and environmental views in service delivery.
- To identify key elements for organizational transformation.
Main Methods:
- Qualitative analysis of organizational dynamics.
- Exploration of strategic environmental scanning.
Main Results:
- Internal relationships significantly impact service delivery approaches.
- A comprehensive view of the market environment is crucial for success.
Conclusions:
- Harnessing individual potential is central to redefining service delivery.
- Organizational relationships and market perception are key strategic considerations.