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Care management: automating the care process to improve consumer service
1Oceania, USA.
Healthcare Information Management : Journal of the Healthcare Information and Management Systems Society of the American Hospital Association
|January 1, 1997
Summary
Implementing a consumer-centric care management system improves care quality and cost control. Provider adoption of clinical models is key to coordinating services and enhancing consumer access.
Area of Science:
- Healthcare Management
- Health Services Research
- Consumer Health Informatics
Background:
- Traditional healthcare systems face challenges in delivering high-quality, cost-effective care.
- Coordinating services across a fragmented network of providers is complex.
- Consumer engagement and satisfaction are increasingly important metrics.
Purpose of the Study:
- To outline the benefits of a consumer-centric, service-oriented care management system.
- To explore how such a system can improve care quality, cost control, and service delivery.
- To emphasize the necessity of provider adoption for system success.
Main Methods:
- Conceptual framework development for a consumer-centric care management system.
- Analysis of service-oriented principles in healthcare delivery.
- Discussion of clinical usage models for provider adoption.
Main Results:
- A consumer-centric approach can enhance service access and care coordination.
- Integration of a usable clinical model is crucial for effective provider implementation.
- Achieving high-quality care, cost control, and excellent service is feasible.
Conclusions:
- Consumer-centric care management systems offer a pathway to improved healthcare outcomes.
- Provider buy-in through practical clinical usage models is essential for success.
- This model facilitates better service management and consumer access across healthcare networks.