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Patient surveys. There for the asking
1Health Services Management Centre, Birmingham University.
Abstract:
The government's proposal to survey 100,000 patients a year in order to improve services faces considerable organisational problems. We estimate it will cost 200,000 pounds a year. The simple opinion poll approach should be avoided in favour of a detailed questionnaire. A rolling programme of surveys in specific service areas might be more meaningful than a comprehensive annual survey. The aims of capturing patients' views and comparing performance across the country could prove incompatible.
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