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Related Experiment Videos

Patient surveys. There for the asking.

S McIver1, P Meredith

  • 1Health Services Management Centre, Birmingham University.

The Health Service Journal
|January 25, 1998
PubMed
Summary

Government patient surveys face significant challenges. A detailed questionnaire approach is recommended over simple opinion polls to improve healthcare services effectively.

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Area of Science:

  • Health services research
  • Public health policy

Background:

  • Government proposed annual patient surveys to enhance healthcare services.
  • Significant organizational and financial challenges identified.

Purpose of the Study:

  • To evaluate the feasibility and potential impact of a large-scale annual patient survey.
  • To identify optimal methodologies for patient feedback collection.

Main Methods:

  • Analysis of proposed government survey initiative.
  • Estimation of annual costs for surveying 100,000 patients.
  • Comparison of opinion poll versus detailed questionnaire approaches.
  • Consideration of rolling surveys versus comprehensive annual surveys.

Main Results:

  • Estimated annual cost of £200,000 for the proposed survey.
  • Simple opinion polls deemed inadequate; detailed questionnaires recommended.
  • Rolling surveys in specific areas suggested as more meaningful.
  • Potential incompatibility between capturing patient views and national performance comparison.

Conclusions:

  • The proposed large-scale patient survey faces substantial organizational hurdles and high costs.
  • A detailed, targeted survey approach is preferable to a broad opinion poll.
  • The dual aims of gathering patient feedback and enabling national performance comparison may be conflicting.

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