Modifying blood bank processes for efficiency and effectiveness: a case study

Among the lessons to be learned in the case study is that the use of quality tools provides the opportunity for success. It will take longer than the group intends to implement change effectively. However, it is better to take smaller steps and be successful than to take giant steps and struggle or fail. Failure to communicate is often the reason that change is difficult. When staff are asked to make changes, the rationale for the change is often essential to acceptance. The quality improvement process requires documentation of goals, decision steps, implementation procedures, and monitoring outcomes. Success breeds success. Sharing the information with everyone from hospital support staff in the laboratory and maintenance department to direct patient care givers at the clinic site or the patient bedside makes everyone a part of the success.