Search research articles

ABOUT JoVE

Overview Leadership Blog JoVE Help Center

AUTHORS

Publishing Process Editorial Board Scope & Policies Peer Review FAQ Submit

LIBRARIANS

Testimonials Subscriptions Access Resources Library Advisory Board FAQ

RESEARCH

JoVE Journal Methods Collections JoVE Encyclopedia of Experiments Archive

EDUCATION

JoVE Core JoVE Business JoVE Science Education JoVE Lab Manual Faculty Resource Center Faculty Site

Terms & Conditions of Use

Search research articles

Related Experiment Videos

Performance indicators. All quiet on the front line.

M Goddard¹, R Mannion, P Smith

¹Centre for Health Economics, York University, UK.

The Health Service Journal

|April 20, 1998

Summary

This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by

Same author

Neuropathological findings in two patients with fatal COVID-19.

Neuropathology and applied neurobiology·2020

Same author

ICMSF Methods Studies. XVI. Comparison of Salt Polymyxin Broth with Glucose Salt Teepol Broth for Enumerating Vibrio parahaemolyticus in Naturally Contaminated Samples.

Journal of food protection·2019

Same author

Pyrocarbon proximal interphalangeal joint arthroplasty: a medium to long term follow-up of a single surgeon series.

The Journal of hand surgery, European volume·2015

Same author

Incidence of graft rupture 15 years after bilateral anterior cruciate ligament reconstructions: a case-control study.

The bone & joint journal·2013

Same author

Use of gene expression data for predicting continuous phenotypes for animal production and breeding.

Animal : an international journal of animal bioscience·2012

Same author

The value of post mortems in cardiac surgery: learning from the dead.

Heart, lung & circulation·2011

Same journal

Clouds, Silver Linings and Storm Desmond.

The Health service journal·2018

Same journal

Time to Nurture Better Services.

The Health service journal·2018

Same journal

Let Patient Experience Take Centre Stage.

The Health service journal·2018

Same journal

First Do No Harm.

The Health service journal·2018

Same journal

Sepsis Faces a New Front.

The Health service journal·2018

Same journal

Back to the Drawing Board.

The Health service journal·2018

See all related articles

Performance indicators in healthcare are seen as helpful by managers but have limited impact. They mainly identify poor performance and can lead to data manipulation, with frontline staff often unaware of their existence.

Area of Science:

Healthcare Management
Health Services Research
Performance Measurement

Background:

Performance indicators are widely used in healthcare settings.
Previous perceptions suggest broad utility among healthcare managers.

Purpose of the Study:

To evaluate the actual role and impact of current performance indicators in hospital trusts.
To assess the awareness and utilization of performance indicators by frontline staff.

Main Methods:

Qualitative study involving interviews with managers in hospital trusts, health authorities, and regional offices.
Analysis of the perceived and actual use of performance indicators.

Main Results:

Managers generally perceive performance indicators as helpful.

Related Experiment Videos

The study found limited effectiveness, with indicators primarily used for identifying poor performance.

Frontline staff, including junior doctors, often lack awareness of these indicators.

Evidence suggests performance indicators can lead to data misrepresentation and manipulation.

Conclusions:

Current performance indicators have a restricted role in healthcare settings.
Limited awareness and potential for data manipulation undermine the effectiveness of performance indicators.
Further research is needed to optimize the design and implementation of healthcare performance measures.