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Employee satisfaction: creating a positive work force.

M Wright1

  • 1El Camino Hospital, Mountain View, CA, USA.

Radiology Management
|April 7, 1998
PubMed
Summary
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A hospital task force addressed employee morale and productivity issues stemming from operational changes. By focusing on actionable concerns and fostering positive communication, the initiative began to improve staff well-being.

Area of Science:

  • Healthcare Management
  • Organizational Psychology

Background:

  • El Camino Hospital (ECH) underwent significant operational changes in the 1990s, including transitioning to an integrated delivery system (IDS) in 1992.
  • These changes led to employee distress, characterized by high turnover, absenteeism, low morale, and productivity concerns due to job redesign and unclear leadership expectations.

Purpose of the Study:

  • To address and mitigate the negative impact of organizational restructuring on hospital employees' morale and productivity.
  • To develop and implement strategies for improving the work environment and employee satisfaction within the radiology and radiation oncology department.

Main Methods:

  • Formation of a staff-led task force, excluding supervisory staff due to existing tensions.
  • Identification and prioritization of key employee concerns, focusing on changeable issues.

Related Experiment Videos

  • Implementation of weekly meetings to foster positive communication and address issues.
  • Director's research into employee satisfaction and personal goal-setting.

    • Main Results:

    • The task force successfully identified and addressed rumors and innuendos.
    • A shift from negative to positive communication and attitudes was observed.
    • Employees were encouraged to focus on personal goals and self-awareness in communication.
    • Initial informal surveys indicated positive responses, suggesting progress in improving employee well-being.

    Conclusions:

    • A dedicated task force and a focus on actionable improvements can effectively address employee concerns in healthcare settings.
    • Fostering positive communication and encouraging personal mission alignment can improve staff morale and productivity.
    • Despite ongoing challenges, targeted interventions show promise in revitalizing a struggling hospital department.