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Clinical communication and managed care.

P B Barnett1

  • 1Presbyterian Health Plan, Presbyterian Healthcare Services, Albuquerque, NM 87109, USA. pb1420h@hplus.phs.org

Medical Group Management Journal
|June 6, 1998
PubMed
Summary
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Managed care impacts physicians and patients, affecting communication and trust. Improving clinical communication strategies can enhance the physician-patient alliance and navigate modern healthcare challenges.

Area of Science:

  • Healthcare Management
  • Clinical Communication
  • Physician-Patient Relationship

Background:

  • Managed care presents significant challenges to both physicians and patients.
  • Financial relationships in healthcare delivery are increasingly scrutinized.
  • Poor communication in the examination room can negatively impact patient care.

Purpose of the Study:

  • To explore the effects of managed care on physician-patient interactions.
  • To highlight the importance of addressing financial relationship concerns in clinical settings.
  • To investigate how improved communication can strengthen the physician-patient alliance.

Main Methods:

  • Analysis of the impact of managed care on communication dynamics.
  • Review of factors contributing to poor communication in patient encounters.

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  • Exploration of strategies to improve clinical communication.

    • Main Results:

    • Financial considerations create a disturbing subtext in physician-patient interactions.
    • Inadequate communication directly harms patient care.
    • Targeted interventions can improve communication and the physician-patient bond.

    Conclusions:

    • Training and focusing on clinical communication are essential.
    • Addressing the impact of managed care on communication can improve patient outcomes.
    • Enhanced communication helps physicians and patients navigate complex modern medicine.