Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Balanced scorecard as a framework for driving performance in managed care organizations.

V K Sahney1

  • 1Henry Ford Health System, Detroit, MI, USA.

Managed Care Quarterly
|January 2, 1999
PubMed
Summary

Managed care organizations can improve performance using the Balanced Scorecard approach. This strategy balances financial goals with customer service and innovative product development for better outcomes.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Integrating docs into system takes patience and vision.

Modern healthcare·1996
Same author

Integrated health care systems: current status and future outlook.

American journal of health-system pharmacy : AJHP : official journal of the American Society of Health-System Pharmacists·1996
Same author

Integrating total quality management core concepts into health management education.

The Journal of health administration education·1995
Same author

Using quality improvement as a system-building strategy.

The Quality letter for healthcare leaders·1995
Same author

Ten commandments of TQM.

Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association·1995
Same author

The role of CQI in the strategic planning process.

Quality management in health care·1994

Area of Science:

  • Healthcare Management
  • Organizational Performance Measurement

Background:

  • Managed care organizations operate in competitive markets.
  • They face pressure to enhance financial performance.
  • Stakeholders demand high-quality outcomes, improved customer service, and innovative products.

Purpose of the Study:

  • To present the Balanced Scorecard approach.
  • To demonstrate its application in managed care organizations.
  • To guide strategy development and performance improvement.

Main Methods:

  • The article proposes the Balanced Scorecard framework.
  • It outlines its use for strategic measurement.
  • It details its role in performance enhancement.

Main Results:

  • The Balanced Scorecard provides a comprehensive performance management system.
  • It integrates financial, customer, and innovation perspectives.
  • It enables a balanced approach to organizational goals.

Conclusions:

  • The Balanced Scorecard is a valuable tool for managed care organizations.
  • It facilitates strategic alignment and performance improvement.
  • It helps meet diverse stakeholder expectations effectively.

Related Experiment Videos